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ZOHO Desk

Tool with which you can offer great customer service

ZOHO Desk

Good Customer Service is at the heart of survival for any company. More so for a small and medium enterprise. As an SME has a lower number of resources and financials are thin, offering good customer service can be some tedious task. But with the ZOHO helpdesk, you can change this situation for the better.

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Features of ZOHO Helpdesk

Multichannel Support

  • ✓ It supports all the channels that are critical for small and medium enterprises
  • ✓ The tickets can be seen from common unified interface.

Contextual Views

  • ✓ Understand the customer needs before your interaction with them
  • ✓ Complete history of their transactions and interactions maintaine

Intelligent Operations

  • ✓ To honor your service commitments, automated escalation
  • ✓ Notifications rules can also be set.

Integration

  • ✓ ZOHO Assist Add-On helps with remote support session using
  • ✓ Integration is also available for Google Apps.

How ZOHO Help SME

Ticketing of Emails

Customize customer mails To tickets, compiling, monitoring At a single platform

Help Center

customer self-service portal can be set up using automation and machine learning

Multiple language Issue

Offer services to the customers in the language they speak.

List

Create a list of tasks to be performed And you can do it manually. ZOHO Desk Saves time for doing day-to-day repetitive Tasks.

Data Mobility

With ZOHO apps you can get information on task anywhere anytime.

Reports and Insights

Track, analyze, and improve your team’s Performance anytime.

ZOHO Helpdesk One Solution for all the Parties

Ticketing of Emails

A quick answer to query Transparency Effective solution Self-Service

Ticketing of Emails

Real-time reports and dashboards Rankings of customers satisfaction Tracking of task completion Agreements and contracts